Privacy Policy
Last updated: January 15, 2026
Introduction
Captain ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our knowledge search API service and website at runcaptain.co (the "Service").
Information We Collect
Information You Provide
- Account information (name, email address, company name)
- Payment information (processed securely through our payment providers)
- Content you upload or index through our Service
- Communications with our support team
Information Collected Automatically
- Usage data and API call logs
- Device and browser information
- IP address and location data
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and fraud
Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, regular security audits, and access controls.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Export your data in a portable format
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.
Third-Party Services
Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Captain, Inc.
548 Market Street, Suite 95879
San Francisco, CA 94104